Privacy Policy

Deshavri Ayurveda ("we", "our", "us") respects your privacy. This Privacy Policy explains what personal information we collect when you visit deshavri.com, place an order, or contact us, and how we use, share, and safeguard that information.

By using our website you consent to the practices described below.

We collect the following categories of information:

• Account & contact details — name, email address, phone number, billing & shipping address.
• Order & payment details — items purchased, order total, payment confirmation (we do not store full card numbers; payments are processed by Razorpay).
• Communications — messages you send through our contact form or to our email.
• Technical data — IP address, browser type, device information, pages visited, referring URL, and cookie identifiers (see our Cookie Policy).
• Health-related preferences — only what you voluntarily share with us, e.g. consultation forms. [TBD: confirm with counsel]

We use the information we collect to:

• Process and deliver your orders, including shipping coordination with our courier partner (Delhivery).
• Communicate with you about your order, our products, and customer service requests.
• Maintain your account and personalise your experience.
• Detect and prevent fraud, secure our systems, and comply with legal obligations.
• Improve our products, services, and website performance through aggregated analytics.

We share personal data only with trusted service providers who need it to perform their function for us:

• Razorpay Software Pvt. Ltd. — payment processing.
• Delhivery Limited — shipping & logistics.
• Hostinger International Ltd. — website & database hosting.
• Email service providers — transactional and order-related email delivery. [TBD: name SMTP provider]

We do not sell your personal information.

We use cookies for essential site functions (cart, login session) and to understand traffic. See the Cookie Policy for details and how to control them.

We retain order and account data for as long as the account is active, plus the period required to comply with Indian tax, accounting, and consumer-protection laws (typically 7 years for invoices). Inactive accounts may be archived or anonymised after a period of inactivity.

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your account and personal data, subject to legal retention requirements;
• Withdraw consent for non-essential communications at any time;
• Raise a complaint with the relevant data-protection authority.

To exercise these rights, email info@deshavri.com from the email address associated with your account.

We use industry-standard security measures including HTTPS, password hashing (bcrypt), session protection, and restricted database access. No method of transmission over the internet is 100% secure, but we work continuously to protect your data.

Our products are intended for adults. We do not knowingly collect data from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the latest revision. Material changes will be highlighted on the website and, where appropriate, communicated to registered users by email.